I mean I've been going to this dentist for a while. The staff have always been kinda iffy, especially the last time I called to book an appointment on the phone. The lady was very rude and not polite at all. And if you are going to use a booking system online, there should be people keeping an eye on the database to remove any appointments that can't be booked. Have booked a couple of appointments online and have been told they're cancelled. What is the point of having an online booking system then?
As it's a dentist the staff should be polite, kind and caring? Do they not realise that some people are nervous even before their appointment?
If I had a choice I would not particularly choose this Practise to go to. However, most of the receptionists are nice in person, if you go to the right one.
I just looked up the details online for this practice and came across the reviews. I cannot believe the negative reviews on here, I have never had anything but help and good manners from the reception staff and my dentist and nurse are the best I ever had in my life and I have been to a few. I cannot reccomend my dentist highly enough.
Excellent dental practise. Lovely, friendly staff and exceptionally patient and helpful dentist. I would highly recommend.
I had to add this 5* review as i saw that there were a lot of 1* reviews and this is not my experience at all. I joined this dentists over the phone (others wanted me to go in personally/seperately to an appointment) then i just needed to sign some papers at my first appointment. The receptionists were friendly and polite, the dentist was very efficient, but warm with it. In fact i think the dental work itself was very good indeed. You can park at Tesco for free for up to 4 hours and walk over zebra crossing to get there. I don't often write reviews but feel that this dentists is a very good standard and this should be praised.
It was my first time at this dental practice but I found it to be my best experience yet! Not only because I didn't need a filling or tooth extraction (although admittedly that helps!), but simply because of the polite and reassuring staff within. The reception team were thorough in explaining the paperwork I needed to fill in and why, with smiles and reassuring words they helped to alleviate my anxiety. My treatment was carried out by Lovelina (apologies for the spelling!) and together with her associate Aaron they quickly and efficiently carried out checks and x-rays of my teeth. After explaining her findings she took her time in describing any possible future treatments and advised on a way forward. I wont be going back to my previous dentist who was expensive and rushed through my treatment. Thanks to the Weston Favell team for looking after this wimp 🙂